Returns Policy

Returns Policy
If your item is damaged in transit or not as described, we will gladly exchange the item or offer a refund. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused/factory sealed and saleable condition.

All returns must have a Returns Authorisation (RA) Number.

Please Note: Items returned with no RA Number will be rejected.

To receive your RA Number, please email us at:

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In your email, please include the following information:

Your Order number if known (appears on the top of the invoice)
Your name and address
A description of the item you are returning
Reason for Return
Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

We Accept These Cards

We accept the following cards:

 

Contact Us

Phone: (+61) 404 050 116
Email: info@glucotrack.co.nz
Sales and Service Address: 94 Warwick Street, Wilton, Wellington, 6012, New Zealand

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